FAQs
We'll be adding questions to this section as they get asked. If you can't find the answer you're looking for in the list below, simply email uk.workshop@sartorius.com and we'll respond to your individual requests as soon as we can.
Where can I find a manual for my balance/scale?
The display on my weighing equipment is showing L
The display on my weighing equipment is showing H
The display on my weighing equipment is showing CH7
The display on my weighing equipment is showing Err 30 when I press the
Print button
The display on my weighing equipment is showing Err 53
The display on my weighing equipment is showing Err 54
The display on my weighing equipment is showing Err 55
The display on my weighing equipment is showing Err 110
The display on my weighing equipment is showing NOWP
When the internal calibration routine is started the equipment displays
shows CE
When the internal calibration routine is started the equipment display shows
Err 02
When I put a weight on the pan the display readings are not stabilising
When I put a weight on different parts of the pan I get different weight
readings
There is no display when the On / Off button is pressed.
My printer is showing err 03
The print on my printer is very faint
Where can I find a manual for my Sartorius equipment?
There are several ways to get manuals for current and older Sartorius equipment.
First you can try searching the database on the Sartorius international
website, via the links below. Secondly you can contact us and we will find
the manual for you. Manuals can normally be provided for free in PDF format,
and spare manuals for existing Sartorius models are available for a small
charge.
To get in touch simply go to the Contact Us page.
Click here to visit
the laboratory weighing manual downloads site
Click here to visit
the process weighing manual downloads site
The display on my weighing equipment is showing
L
Check that the weighing pan is situated correctly on the weighing system
and that the protective cover has not moved and is touching the weighing
pan.
The display on my weighing equipment is showing
H
Check that the weighing pan is situated correctly on the weighing system.
Check that there is no load sitting on the pan that may be heavier than
the weighing machine capacity.
The display on my weighing equipment is showing
CH7
Turn the weighing equipment off and then on.
The display on my weighing equipment is showing
Err 30 when I press the Print button
Turn the weighing equipment off and then on and then try the print.
The display on my weighing equipment is showing
Err 53
Turn the weighing equipment off and then on.
The display on my weighing equipment is showing
Err 54
Check that the weighing pan is situated correctly on the weighing system
and that the protective cover has not moved and is touching the weighing
pan.
The display on my weighing equipment is showing
Err 55
Check that the weighing pan is situated correctly on the weighing system.
Check that there is no load sitting on the pan that may be heavier than
the weighing machine capacity.
The display on my weighing equipment is showing
Err 110
Turn the weighing equipment off and then on.
The display on my weighing equipment is showing
NOWP
Check that the weighing cell cable has not been discounted from the indicator
Check that the menu configuration is set up to see the weighing cell
When the internal calibration routine is started
the equipment displays shows CE
Check that there is nothing touching the pan.
Check that the environment conditions are not unstable.
Check that is not a build up of static charges.
When the internal calibration routine is started
the equipment display shows Err 02
Check that the pan is situated on the weighing cell
Check that there is no load on the pan.
When I put a weight on the pan the display readings
are not stabilising
Check that there is nothing touching the pan.
Check that the environment conditions are not unstable.
Check that is not a build up of static charges.
When I put a weight on different parts of the
pan I get different weight readings
Check that there is nothing touching the pan
There is no display when the On / Off button
is pressed
Check that there is power to the weighing equipment.
Disconnect any peripheral devices
My printer is showing err 03
Recharge or replace the batteries
The print on my printer is very faint
Check that the batteries are charged
Check that the printer ribbon is situated correctly
Replace the print ribbon.